Welcome to RoyalGem, the official trade name of Royal Returns Pvt Ltd. By accessing or using our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before proceeding.

 1. General Information
1.1. This website is operated by Royal Returns Pvt Ltd, legally registered and accredited in Sri Lanka.
1.2. RoyalGem is our official trade name for all gemstone-related transactions.
1.3. By using this website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

 2. Products & Services
2.1. We offer high-quality gemstones sourced from Sri Lanka for local and international buyers.
2.2. Product images are for reference only. Natural variations in gemstone color, size, and shape may occur.
2.3. We reserve the right to modify or discontinue any product or service without prior notice.

 3. Orders & Payments
3.1. Orders are subject to availability and confirmation of payment.
3.2. We accept secure payment methods as specified on our website.
3.3. Prices are subject to change without notice. Additional taxes, duties, or shipping fees may apply.

 4. Shipping & Delivery
4.1. We ship domestically and internationally through trusted carriers.
4.2. Delivery times vary based on location, customs processing, and other factors beyond our control.
4.3. We are not responsible for delays, lost shipments, or customs-related issues.

 5. Returns & Refunds
5.1. Due to the nature of our products, all sales are final, except in cases of proven defects or incorrect items received.
5.2. Claims for defective or incorrect products must be made within 48 hours of delivery, with proof (photos/videos).

 6. Authenticity & Certification
6.1. We guarantee that all gemstones are authentic and ethically sourced.
6.2. Certifications from recognized gem authorities may be available upon request (subject to additional charges).

 7. Limitation of Liability
7.1. We strive for accuracy but do not guarantee that our website will be free from errors or interruptions.
7.2. We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.

 8. Privacy & Security
8.1. Your privacy is important to us. We protect your personal data as outlined in our Privacy Policy.
8.2. By using our website, you consent to the collection and use of your data per our policies.

 9. Governing Law
9.1. These Terms & Conditions are governed by the laws of Sri Lanka.
9.2. Any disputes shall be resolved in Sri Lankan courts.

 10. Changes to Terms & Conditions
10.1. We reserve the right to update or modify these Terms & Conditions at any time.
10.2. Your continued use of the website constitutes acceptance of the revised terms.

For inquiries, contact us at info@royalgem.lk.